Voice over Internet Protocol (VoIP) allows people to make telephone calls over the Internet or over local area networks (LANs). Developed in 1995, VoIP phone system technology converts analog voice signals into digital packets of data that can be transmitted from one IP address to another IP address over the Internet. Due to VoIP’s affordability, ease of use, and ability to instantly connect with global customers, businesses have made VoIP a must-have technology that not only helps reduce operational expenses but also increases workplace productivity by improving employee mobility and availability.
Statistics Supporting the Business Value of VoIP Services
- Small businesses switching to VoIP save around 40 percent on local call expenses
- Small businesses using VoIP save nearly 90 percent on international call expenses
- Businesses switching to VoIP enjoy an average savings of 50 to 75 percent
- In general, businesses have the ability to save 75 percent on communications when they choose VoIP
- VoIP technology reduces call times by almost 35 minutes each day
- Mobile workers increase productivity and problem-resolution time by nearly 70 percent with VoIP
- Companies replacing onsite phone systems with cloud-based VoIP technology saw the biggest budget reductions–between 30 percent and 50 percent.
Benefits of VoIP Phone Service
Unlimited Accessibility
As long as Internet connections are available, the location or distance of people wishing to communicate with each other makes no difference. A VoIP phone system only requires a digital device and access to broadband.
VoIP Offers Flexibility
Private box exchanges (PBXs) limit businesses to the number of telephones that may be added to a PBX system by how many available lines exist in the system. Alternately, VoIP networks are limited by the amount of accessible bandwidth. This means businesses using VoIP could potentially establish thousands of connections if necessary.
Sound Quality
When VoIP is supported by Internet connections providing good bandwidth, this system ensures users receive the same high sound quality that traditional telephone connections provide.
No Extra Costs for Features
Landline phone services and some cell phone service providers still charge for features like three-way calling, call forwarding, or call waiting. VoIP technology does not charge for any “extras.” In addition, VoIP allows the transmission of pictures and lengthy documents while talking to someone who is also using VoIP. Holding teleconferencing meetings during conversations is also available through VoIP.
Enhanced Cloud VoIP Security
Originally prone to hackers in its early days, cloud-based VoIP technology today provides numerous encryption services to prevent malware, data loss, and unauthorized intrusions.
Incorporating VoIP Into Your Business
Besides having a solid Internet connection, companies need only one other thing to begin enjoying the benefits of VoIP–a “softphone.” Softphones are software applications installed on smartphones, iPads, or other devices with Internet connectivity that allow users to make a VoIP phone call using a VoIP headset. VoIP service providers include softphones in their packages, so businesses don’t need to search for the software. With an interface functioning much like traditional phones do, softphones allow users to dial numbers and utilize other features included in a Clarity Voice VoIP phone system.
Transform Your Business With VoIP From Clarity Voice
One of the original companies promoting cloud-based voice phone systems, Clarity Voice has been providing businesses like yours with VoIP for nearly 20 years. Our technology has now reached carrier-class data centers in the U.S., Canada, and Mexico. Call 800.786.6160 for more information about VoIP, or email us at info@clarityvoice.com.
